Returns & Exchanges
At Nostrum, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn fashion items with original tags attached. Our goal is to ensure your wardrobe fits your lifestyle perfectly, providing stress-free exchanges and full refunds to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and include the packing slip provided in your digital return confirmation.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing